Dispatch and delivery

Our normal delivery charge does not guarantee next day delivery. We will always make every effort to achieve prompt delivery, on the occasions that we are unable to fulfil the anticipated delivery schedule due to the issues that may arise with the courier companies; we cannot be held responsible for any delays once goods have left our premises.

Whilst every reasonable effort shall be made to keep any delivery date, the time of delivery cannot be absolutely guaranteed. We will not be liable for any losses, costs, damages or expenses incurred by the customer, or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. If you wish for your order to be delivered to an alternative address such as your place of work or family members, then you need to pay via BACS, once the BACS payment has been cleared into our account your order can be delivered to the address of your choice.

Time constrained parameters for goods damaged in transit:

As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as unchecked. Should any damage be identified on opening the package, Camextra must be advised of the damage(s)within 48 hours. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to pursue the claim against the carrier. The claim will be handled by Camextra, replacement(s) will be sent, but the damaged goods must be returned to us complete with original packaging returned first. We cannot accept any claims for damage if the above time dependent notification procedures are not followed.

Resolution Procedure(s) for Shortages:

It is the Customer’s responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered is the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customer’s responsibility to thereafter notify us within 48 hours of delivery discrepancies.

Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Resolving wrong orders:

It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any compelling circumstances that have prevented the Customer from remaining within the specified time frame for reporting wrong orders; we will strive to reach a mutually acceptable resolution.